Software Support Program

 

ASIL’s Software Support Programs are designed to be flexible in meeting your specific objectives. Our mission is to provide you with responsive support through a combination of web, voice, or on-site services.

 

We offer three flexible software support options:


Our Value Proposition:
We understand the business pressures you face and the need to deliver timely results in the most efficient means possible. Our Support team is ready to enable you to effectively and efficiently:

 

Software Support Coverage Programs Matrix

                  
 
Standard Program
Enterprise Program
Partner program
24/7 Max Partnering Portal
x
x
x
Technical support:
Coverage:
M-F / 8-5PST
7x24
7x24
Response time:
24 hours
8 hours
8 hours
# of Authorized contacts: 
2
4
2
Email support:
x
x
x
Web support:
x
x
x
Phone support:
n/a
x
x
On-site support:
n/a
o
o
Personal Technical Support:
n/a
o
o
Solutions Account Manager:
n/a
o
o
Legend:  x = included, o = optional, n/a = not applicable

 

 

 


Foundation for success:

ASIL’s Driving Complex Change™ methodology is the foundation for developing and implementing successful solutions.