Advanced Solutions in Logistics, Inc.

Company > Services > Support > Software Support

Software Support Program

 

ASIL’s Software Support Programs are designed to be flexible in meeting your specific objectives. Our mission is to provide you with responsive support through a combination of web, voice, or on-site services.

 

We offer three flexible software support options:

  • Standard Program –  this support plan enables an economic alternative and delivers the basics for success.
    Purchase now  (click here)
    •  
  • Enterprise Program – this is our flagship support plan with the ability to customize the solution.
    Purchase now  (click here)
    •  
  • Partner Program – this support plan is designed to enable our partners to successfully support their client base.
    Purchase now  (click here)

Our Value Proposition:
We understand the business pressures you face and the need to deliver timely results in the most efficient means possible. Our Support team is ready to enable you to effectively and efficiently:

  • Minimize support cost with web call
  • Craft a flexible business support solution
  • Create the response levels that you require
 

Software Support Coverage Programs Matrix

                  
 
Standard Program
Enterprise Program
Partner program
24/7 Max Partnering Portal
x
x
x
Technical support:
Coverage:
M-F / 8-5PST
7x24
7x24
Response time:
24 hours
8 hours
8 hours
# of Authorized contacts: 
2
4
2
Email support:
x
x
x
Web support:
x
x
x
Phone support:
n/a
x
x
On-site support:
n/a
o
o
Personal Technical Support:
n/a
o
o
Solutions Account Manager:
n/a
o
o
Legend:  x = included, o = optional, n/a = not applicable

 

 

 

Foundation for success:

ASIL’s Driving Complex Change® methodology is the foundation for developing and implementing successful solutions.