DRIVING COMPLEX CHANGE
A book by Peter Pazmany, Michael Vigil And Warren White
The authors say in the first paragraph of their book,
"Change is a constant in the workplace." Perhaps so, but
that does not imply businesses do it well as a matter of
course, nor does it mean they have developed
well-organized plans to accomplish it. In this
well-written treatise, the process of change and change
management is laid out in very clear terms. Threats to
successful change efforts are identified, and a system
is defined for identifying the process and tracking the
progress of any organizational change effort.
Using an effective combination of written
descriptions and graphics, the authors lead the reader
through this complex landscape, never losing the way or
leaving one with a sense of being alone in a blind
alley.
In each stage of their process, they provide the
reader with a set of questions designed to assess the
status of their six essential underlying elements of
change: direction, ability, incentive, resources,
structure and action. In each case, they provide clear
understanding of the costs if the necessary elements are
not dealt with, and the payoffs of addressing each
element as the change process continues.
While they refer frequently to the tools they have
developed (and presumably, sell) to manage the process,
any manager in any business can benefit from the
thoughtful framework and specific processes they
document here, without regard to eventual use of their
software. The logical framework and the specific
questions, alone, make the book a worthwhile read.
To some extent, change is like other inevitabilities
in life...you're either just done with a change, or
changing now, or about to change...or all three!
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